Privacy Policy

1. Introduction

Charleston Telecom Solutions, LLC ("CTS", "we", "us", or "our") is committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services or visit our website.

2. Information We Collect

We may collect the following types of information:

• Contact information: name, email address, phone number, mailing address
• Business information: company name, business type, number of employees
• Billing information: payment method details (processed securely through our payment processor)
• Service usage data: call records, messaging logs, and system configuration
• Website usage: pages visited, time on site, browser type (via analytics tools)
• Communications: emails, support tickets, and other correspondence with our team

3. How We Use Your Information

We use collected information to:

• Provide, operate, and maintain our services
• Process payments and send invoices
• Respond to customer support inquiries
• Send service-related notifications and updates
• Improve our services and website
• Comply with legal obligations
• Detect and prevent fraud or abuse

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information with trusted service providers who assist us in operating our business (such as payment processors), provided they agree to keep your information confidential. We may also disclose information when required by law or to protect our legal rights.

5. SMS & Text Message Communications

Charleston Telecom Solutions may send SMS text messages to customers who have provided consent. By opting in, you agree to receive text messages from CTS as described below.

• Consent: You may opt in via the SMS checkbox on any CTS web form (contact, support request, etc.) or by providing verbal consent during a call with a CTS representative.
• Message types: Support follow-ups and ticket notifications, AI-assisted SMS conversations via the Allsio platform, and direct person-to-person messaging between CTS staff and customers.
• Frequency: Message frequency varies based on your level of interaction with CTS.
• Rates: Message and data rates may apply. Contact your wireless carrier for details.
• Opt-out: Reply STOP to any CTS text message at any time. A single confirmation message will be sent; no further messages will follow.
• Help: Reply HELP to any CTS text message or call us at 843-225-8570.
• No data sharing: Your mobile number and SMS consent are never sold, rented, or shared with third parties for their marketing or promotional purposes.
• Carrier liability: CTS is not responsible for delayed or undelivered messages due to carrier issues outside our control.

For full details, see our SMS Terms & Conditions.

6. HIPAA Compliance

For customers in healthcare and other regulated industries, CTS offers HIPAA-compliant service configurations and is willing to enter into Business Associate Agreements (BAAs) as required. If your use of our services involves Protected Health Information (PHI), please contact us to discuss our HIPAA compliance program and execute the appropriate agreements.

7. Data Security

We implement industry-standard security measures to protect your information, including encryption of data in transit and at rest, access controls, and regular security reviews. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. Upon termination of service, we will retain certain records as required by law or legitimate business purposes, then securely delete or anonymize remaining data.

9. Your Rights

You have the right to access, correct, or request deletion of your personal information held by CTS. To exercise these rights, contact us at 843-225-8570 or through our Contact page. We will respond to all requests within 30 days.

10. Cookies

Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyze site traffic. You may disable cookies in your browser settings, though this may limit certain website functionality.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify customers of material changes via email or by posting a notice on our website. Continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: